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Chris Bradfield
Enterprise Solutions Engineer
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TeamViewer
Support x.0: Next Normal for IT & OT convergence
With the advent of Industry 4.0, the manufacturing sector is transcending to a connected ecosystem. This trend is further driven by the changing technology landscape, adoption of new capabilities, and higher efficiency benchmarks. Apps, APIs and IoT integrations have seen a massive adoption in the last few years to connect more and more industrial units.
With changing times, and the changing business dynamics, IT and OT technologies started to converge to bring in more agility, speed and predictability in business outcomes. This presents the opportunity to take the support experience to the next level seamlessly unified across a diverse landscape and ecosystem.